Terms & Conditions

• Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act – venue or show time).

• VIP bookings require you to make a deposit that will be deducted from your bill at the end of your VIP experience.

• A purchase with the description The Castle Club will appear on your bank statement after a successful booking.

• Customers are advised to check their purchase upon receipt.

• Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. Venues are also subject to change. As soon as we are notified of any amendments we will contact all customers by email or by phone if it is urgent. If the show has been cancelled, you will be entitled to a full refund. If a show is rescheduled or moved venue, you are usually given the option of retaining your tickets for the new date/location, or claiming a full refund. The email will contain details on how to obtain this refund, or you can contact us via our website contact form for more information. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue.

• Please note, in the event of an event being cancelled or postponed, The Castle Club cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service.

• Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content, then The Castle Club will refund the face value of the tickets.

• It is the responsibility of the customer to inform The Castle Club of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.

• The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. We would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age as specified by the event organiser, declining to be searched, abusive, threatening, drunken or other antisocial behaviour, carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.

• Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.

• By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.

• If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.

• In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.

• We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.

• We will not share your personal information for marketing or any other purposes without your consent unless where required by law.

• If you have registered your interest with thecastleclub.com and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. You may unsubscribe from any emails/promotion you may receive from us.

• We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

• Still confused? Then contact [email protected] , or call +357 23 723 923 for further assistance.

Membership Terms & Conditions

• Our membership cards can only be used by the person to whom they were issued.

• Our membership cards can only be used in conjunction with the offers associated with the Castle Club members card scheme.

• Our membership card remains the property of the Castle Club whom reserve the right to withdraw the card at any time.

• Castle Club reserves the right to determine eligibility for participation in all aspects of the Castle Club members card scheme.

• The Castle Club members scheme is only available for staff who work in and around Ayia Napa.